Wright Pools privacy policy

Wright Pools has designed and built concrete pools in Sydney since 1968. In this policy, "we", "us" and "our" mean Wright Pools (NSW Licence 246552C), based in Belrose, NSW.

It explains what personal information we collect, why we collect it, who we share it with and how you can access or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

When you contact us, request a site visit or ask for a quote, we collect the details you choose to give us. That usually means:

• your name, phone number and email address
• your suburb or the address of the property
• whether the project is residential or commercial, and anything you tell us about it, such as plans, photos, timing or budget

If we go on to design or build a pool for you, we also keep the records that go with the project, such as drawings, approvals, contracts, invoices and correspondence.

We do not ask for sensitive information, such as health or bank account details, through our website or ads.

We collect personal information when you:

• fill in an enquiry, quote or site visit form on this website
• fill in an enquiry form inside one of our Facebook or Instagram ads
• call or email us, or speak with us on site
• visit this website, through cookies and similar tools (see below)

We use your information to:

• reply to your enquiry and book a site visit
• prepare designs, quotes and contracts
• plan, build and hand over your pool, and look after it afterwards
• keep accurate business records and meet our legal obligations
• understand how people find us, and improve our website and advertising

We will contact you about your enquiry or project. We will not add you to a newsletter or general marketing list unless you ask us to, and you can tell us to stop contacting you at any time.

We do not sell or rent your personal information. We share it only with:

• the services that run our systems: HubSpot (our customer database), Cloudflare (website hosting and form handling) and Web3Forms (form delivery)
• advertising and analytics providers: Meta (Facebook and Instagram), Google (Analytics and Ads) and Microsoft Clarity
• engineers, designers, certifiers and trades who work on your project, once you engage us
• anyone we are required or authorised to share it with by law

When you send an enquiry, we may share a scrambled (hashed) copy of your email address and phone number with Meta and Google. This lets them tell us whether an ad led to your enquiry without giving them your details in readable form.

Some of the providers above store information on servers outside Australia, including in the United States. We use established providers that protect personal information to a standard comparable to Australian law.

Our website uses cookies and similar tools to understand how visitors use the site and to measure our advertising. These may record the pages you visit, the device and browser you use, roughly where you are, and the ad or link that brought you here. Microsoft Clarity records how pages are scrolled and clicked so we can fix parts of the site that are hard to use. It does not record what you type into forms.

You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with Google’s browser add-on, and manage the ads you see in your Facebook, Instagram and Google ad settings. The website still works if you block cookies.

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Access to our customer records is limited to the people who need it to do their job.

We keep enquiry details while they are useful for following up, and project records for as long as we need them for warranty, building and tax purposes. After that, we delete or de-identify them.

You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within 30 days. We may need to confirm who you are first.

If you have a question about this policy or a concern about how we have handled your information, contact us:

• Email: info@wrightpools.com.au
• Phone: 02 9450 0788
• Post: Wright Pools, Belrose NSW 2085

We will look into it and reply within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

We may update this policy from time to time. The date at the top shows when it last changed.